I just had about the worst customer experience I have ever had with any company.  I called Verizon, wanting to add a line and to switch to their long distance plan.  Of course, I get the automated phone lady  asking me to verify my number and then asking how she can help.  I said I want to speak to a person.  After being sent to a busy signal a couple of times, I finally reach a person who wants to know my city and state and whether it is residential or business.  Then another transfer and I get asked for my number again. 

I go through the process to set up my new services and get sent to a third party to verify my long distance change – but Verizon gives them the wrong number – so I have to go back to the terrible  automated phone lady hell again.  In all, it took about five attempts and an hour to get this small change done.

I then went to the Verizon web page to submit a complaint about automated phone lady hell.  I type in all the information and Verizon’s server spits back

Internal Server Error – Read

The server encountered an internal error or misconfiguration and was unable to
complete your request.

Reference #3.7e2f541.1157562570.f953d

Just another big company that doesn’t seem to want to talk to its customers or to hear what they have to say.