Verizon’s Automated Phone Lady Hell - How to Piss Off Your Customers

Posted on September 6, 2006
Filed Under General |

I just had about the worst customer experience I have ever had with any company. I called Verizon, wanting to add a line and to switch to their long distance plan. Of course, I get the automated phone lady asking me to verify my number and then asking how she can help. I said I want to speak to a person. After being sent to a busy signal a couple of times, I finally reach a person who wants to know my city and state and whether it is residential or business. Then another transfer and I get asked for my number again.

I go through the process to set up my new services and get sent to a third party to verify my long distance change - but Verizon gives them the wrong number - so I have to go back to the terrible automated phone lady hell again. In all, it took about five attempts and an hour to get this small change done.

I then went to the Verizon web page to submit a complaint about automated phone lady hell. I type in all the information and Verizon’s server spits back